Senior Customer Care Executive (MY)
About Zenyum
Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.
We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.
Join us in our mission to spread smiles across Asia!
We are looking for an ambitious Senior Customer Care Executive to:
- Provide personalized customer care to both existing and new customers for our invisible braces, Zenyum Clear.
- Guide new customers through the entire treatment plan roadmap
- Be the main point of contact for all customer queries via our Zenyum smartphone application
- Ensure that customer’s periodic teeth progression photos uploaded on the Zenyum smartphone application are in good order (healthy gums & teeth etc)
- Cross-sell and upsell Zenyum's complimentary dental products to customers (i.e. Zenyum Sonic toothbrush, toothpaste etc)
You're a fit for this role, if you:
- Minimally 3-4 years of relevant customer service experience
- Customer service-oriented nature who enjoys daily interaction with other individuals
- Strong and effective communicator, with fluency in English and Bahasa Melayu. Able to speak Chinese language is an advantage.
- Advantageous to possess sales experience, however, it is not required
- Willing to work shift duties at night and during weekends & Public Holidays.
- Good understanding of customer needs and an ability to propose solutions to address these needs
- Excellent time management & interpersonal skills
- Department
- Customer Care
- Locations
- Kuala Lumpur
Kuala Lumpur
Our Perks & Benefits
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Joining the team of one of the most ambitious and fastest-growing startups in Southeast Asia, funded by Sequoia Capital
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Enjoy a lot of freedom and autonomy in building the most-beloved and fastest-growing SmileCosmetics company
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Grow by getting autonomy in your work and exposure to a top-notch team from McKinsey, BCG, P&G, Unilever, Google, Facebook, Amazon, Lazada, and co.
Workplace, Culture & Diversity
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.
About Zenyum
About Zenyum
Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.
We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.
Join us in our mission to spread smiles across Asia!
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